Fifteen questions we get every week
Grouped by topic: product, Profitroom integration, billing, security, Poland specifics. If your question isn't here write to sales.
Product
1. Do I need to leave Profitroom?
No. Every Suite Profit module plugs into your existing Profitroom Suite account through the official Profitroom API. Your PMS core, channels, reservations, and reports stay in Profitroom.
2. Are you a Profitroom reseller?
No. Suite Profit Sp. z o.o. is an independent Polish software company. We build and sell third-party modules that integrate with Profitroom. We are not affiliated with Profitroom sp. z o.o..
3. Can I buy just one module?
Yes. Every module is available à la carte from €19/mo per property. Most hotels start with one, add a second within a couple of months.
4. What if I want a bundle?
Three bundles are on offer — Starter (2 modules), Pro (5 modules), Group (all 10 across two properties). See the pricing page.
Profitroom integration
5. How do you connect to my Profitroom account?
During onboarding you generate an API key inside your Profitroom Suite account (API section) and paste it into the Suite Profit dashboard. The connector runs a handshake and the module goes live in under a minute.
6. Do I need to give you my Profitroom password?
Never. Suite Profit only stores the Profitroom API key. Your password stays with you.
7. What if Profitroom changes its API?
The Profitroom API is versioned. We track the changelog, run integration tests nightly, and roll out compatibility updates transparently — module downtime from API changes has been under 30 minutes total over the last 12 months.
8. Can I disconnect Suite Profit later?
Yes. Settings → Integrations → Disconnect. Profitroom keeps running as before. We do not become a mandatory piece of your stack.
Billing
9. How is payment handled?
Checkout on this site collects the cart and your hotel details. Within two hours we send a proforma invoice by email with a payment link (bank transfer in EUR or card). Nothing is charged at cart submit.
10. Can I cancel a module later?
Yes. Modules are billed monthly with 30 days notice for cancellation. See the refund policy for full details.
11. How is VAT handled?
Polish customers get 23% VAT on a faktura VAT. EU B2B with a valid VAT ID gets reverse charge (net invoice). Non-EU customers are invoiced net; local taxes are the customer's responsibility.
Security & Poland
12. Where is my data hosted?
In the European Union — AWS Frankfurt as primary, Paris as warm standby. We do not transfer personal data outside the EEA except when the customer explicitly requests a cross-border integration.
13. Are you GDPR compliant?
Yes. We operate under GDPR (EU 2016/679), the Polish Data Protection Act 2018, and the Ustawa o świadczeniu usług drogą elektroniczną. A signed DPA is available on request and by default at contract signature.
14. Is Suite Profit KSeF-ready for Polish e-invoicing?
Yes. Our VAT Invoice Automation module is being finalised for the KSeF (Krajowy System e-Faktur) 2026-08 rollout. Existing customers get the KSeF connector as part of the module — no upcharge.
15. What if I have a dispute?
Governing law is Polish law. Disputes go to Sąd Okręgowy w Warszawie unless the customer is a consumer, in which case the consumer's country jurisdiction rules apply. For most B2B disputes we first offer mediation.