Fifteen questions from CIOs, CFOs and DPOs
Grouped by topic: identity and access, portfolio operations, procurement and billing, security and residency, exit and lifecycle. All fifteen assume Suite Profit is being evaluated at group level. Missing something? Write to the engagement team.
Identity and access
1. Which SSO standards does Suite Profit support?
SAML 2.0 and OIDC. Suite Profit is packaged as a service provider for both. Sandbox and production tenants are always kept separate so the IdP administrator can validate assertions before the production cutover.
2. Which identity providers are pre-integrated?
Okta, Microsoft Entra ID (Azure AD) and Google Workspace ship with pre-validated integration packs. Other SAML 2.0 or OIDC compliant IdPs are supported on the Enterprise and Custom envelopes with a small engagement uplift.
3. Can SCIM provisioning be automated?
Yes. SCIM 2.0 is available on Group and Enterprise envelopes. Joiners, movers and leavers are mirrored from the IdP to Suite Profit automatically, and role changes propagate on the next assertion.
Portfolio operations
4. Can Suite Profit run across multiple legal entities?
Yes. Suite Profit tracks entitlements per legal entity and per property. The operator console presents a per-entity view so the group operations office can reconcile properties to invoicing.
5. Does Suite Profit include a named account manager?
Group and Enterprise envelopes include a dedicated named account manager. Chain Starter uses a shared account management queue with the same MSA-bound SLAs.
6. Can the SLA be tailored?
Yes. Custom SLAs are drafted on Enterprise and Custom envelopes — response times, escalation paths, credit clauses, and reporting cadence are all negotiable at MSA signing.
Procurement and billing
7. Can Suite Profit invoice per entity?
Yes. Suite Profit issues one faktura VAT per legal entity in scope, per month, with the property count and modules attributable to that entity. Reconciliation to the group's cost centre map happens at the order form.
8. Which procurement forms are already prepared?
Suite Profit maintains a pre-filled VSA-Lite, an SIG-Core mapping, a CAIQ Lite, and a Polish KSeF readiness statement. The engagement team ships the pack alongside the scoping memo so procurement teams do not start from a blank template.
9. Order form vs. subscription — where do we sign?
The Master Subscription Agreement (MSA) is the governing contract. Each pilot property and each rollout wave lands on its own order form under the MSA, so procurement can approve waves without renegotiating the master.
10. What are the payment terms?
Net-30 on Chain Starter, Net-30 or Net-45 on Group, Net-45 or Net-60 on Enterprise, negotiable on Custom. Prepayment for the year attracts a 10% portfolio credit against the annualised envelope.
11. Does portfolio scale attract a price credit?
Yes. Portfolio-scale credit ladder: 8% on 6–9 properties, 15% on 10–14, 22% on 15+. On 16+ properties the credit committee reviews the envelope holistically alongside SLA and residency requirements.
Security, residency and audit
12. Where does group data reside?
EU only. Frankfurt as primary, Paris as warm standby. Cross-border transfer is opt-in per module and requires explicit sign-off by the group's DPO on the order form.
13. Is a DPO contact published for group DPAs?
Yes. Suite Profit's DPO is contactable at dpo@suiteprofit.org for group DPAs, security questionnaires, and DSARs. A signed DPA per legal entity is delivered with the MSA.
14. Is Suite Profit KSeF-ready per entity?
Yes. Group Fiscal and the KSeF connector emit a compliant faktura VAT per legal entity to Krajowy System e-Faktur. The 2026-08 mandate is covered without upcharge on Group envelope and above.
15. Does Suite Profit stream an audit trail into our SIEM?
Yes. On Enterprise and Custom envelopes the audit stream can be delivered into Splunk, Datadog, Microsoft Sentinel or any HTTPS collector — every operator action, every write into Profitroom Suite, every role change. Retention on the Suite Profit side is 400 days. Exit clauses on cancellation include a 90-day escrow of the audit stream so the group can complete downstream investigations, followed by verified deletion. Cancellation notice period is 90 days on Group and 120 days on Enterprise, to allow an orderly wind-down.